Knowledge Base



Supported push mail accounts on iPhone and iPod touch

Email accounts that use the push method for message retrieval enable you to have email messages delivered directly to you as soon as the message is received by your email provider instead of checking periodically or manually for new messages. (more…)

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September 2, 2009 — Category: Knowledge Base

iDisk Sync: Data unexpectedly appears to be missing from your iDisk

When you use iDisk Sync, a previously existing file or folder may appear to be missing from iDisk. (more…)

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September 1, 2009 — Category: Knowledge Base

MobileMe iDisk: About previous local iDisk files

If you’ve used MobileMe and iDisk Syncing, at some point you may see one of the following folders or files on your desktop: “Previous local iDisks”? “Previous local iDisk for yourMobileMeMembername.sparseimage” “Previous local iDisk for yourMobileMeMembername.dmg” This article explains what these files are and covers a few issues you should be aware of when dealing with them. (more…)

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September 1, 2009 — Category: Knowledge Base

MobileMe: "The size of the iDisk on your computer needs to be adjusted" alert in Mac OS X v10.4

If you are using iDisk Syncing in Mac OS X v10.4 and the size of your iDisk changes, you may see the following alert: “The size of the iDisk on your computer needs to be adjusted. The iDisk on your computer will be temporarily unavailable while changing its size.” (more…)

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September 1, 2009 — Category: Knowledge Base

VoiceOver command differences between Mac OS X v10.6 and Mac OS X v10.5

Learn about the differences in VoiceOver keyboard commands between Mac OS X v10.5 and Mac OS X v10.6 Snow Leopard.? Mac OS X v10.6 includes new VoiceOver keyboard commands, as well as support for standard gestures on Macs with a Multi-Touch trackpad. Also, two VoiceOver keyboard commands used in Mac OS X v10.5 are different in Mac OS X v10.6. (more…)

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September 1, 2009 — Category: Knowledge Base

Mac OS X v10.6: Issues sending Mail messages

Learn what you can do if you are having issues sending Mail messages after updating to Mac OS?X?v10.6 Snow Leopard. For example, you may see an alert message stating “Error 54: Connection Reset By Peer.” (more…)

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September 1, 2009 — Category: Knowledge Base

Boot Camp installation halts while installing drivers on Microsoft Windows XP Pro (Service Pack 2)

After installing Microsoft Windows XP Pro (Service Pack 2) and beginning to install Boot Camp drivers, Boot Camp driver installation may halt during installation of the Intel Chipset drivers. The computer may become unresponsive, and may need to be restarted. (more…)

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September 1, 2009 — Category: Knowledge Base

Mac OS X 10.5: How to configure Network preferences for 802.1X

The 802.1X standard is designed to enhance the security of local area networks by preventing unauthorized devices from gaining access to the network. It supports a wide range of authentication methods, including TLS, EAP–FAST, TTLS, LEAP, MD5, and PEAP (MSCHAPv2, MD5, GTC) (more…)

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September 1, 2009 — Category: Knowledge Base

Backing Up, updating, and restoring your iPhone and iPod touch software

This article explains how to use iTunes to back up, update and/or restore your iPhone or iPod touch. Read an overview on updating. In order to get best results, always make sure you have the latest version of iTunes installed and running before attempting to update or restore your iPhone or iPod touch. (more…)

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September 1, 2009 — Category: Knowledge Base