Knowledge Base



Apple Portables: How to use your computer in closed clamshell (display closed) mode with an external display

The following Apple portables support the use of an external display or projector while the internal display is closed. MacBook Pro MacBook PowerBook G4 MacBook Air This is known as “closed clamshell” or “closed display” mode. To enable closed clamshell (display closed) mode, please use the steps below: Note: iBooks do not support closed clamshell mode.?You should not close the display lid of an iBook computer while using an external keyboard, mouse, and monitor. (more…)

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October 21, 2009 — Category: Knowledge Base

The Apple Xserve Diagnostics Mac OS X Tools: Version 3X104 not supported with Snow Leopard Server

Apple Xserve Diagnostics Mac OS?X?Tools version 3X104 is not confirmed for use with Snow Leopard Server. (more…)

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October 21, 2009 — Category: Knowledge Base

Wireless input devices: Bluetooth frequently asked questions

Some Mac computers come with a wireless mouse and keyboard as the default configuration.? Most Mac computers work with wireless input devices that use Bluetooth technology. (more…)

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October 21, 2009 — Category: Knowledge Base

Desktop computers: Troubleshooting wireless mouse and keyboard issues

?If you’re having trouble with your wireless mouse or keyboard, click the mouse to wake it up. If you’re still having issues, choose the link below that most accurately describes the symptom you are experiencing. Mouse is not recognized by the computer.? Keyboard is not recognized by the computer.? Keyboard or mouse intermittently stops responding Mouse doesn’t scroll up or down or side to side (more…)

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October 21, 2009 — Category: Knowledge Base

Apple Wireless Keyboard and Mouse: How to install batteries

Learn how to install batteries in your Apple Wireless Keyboard or Apple Wireless Mouse. Identify your wireless keyboard or mouse below, then click the link for detailed information. (more…)

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October 21, 2009 — Category: Knowledge Base

Apple Wireless Keyboard: How to find the serial number

Learn how find the serial number on your Apple Wireless Keyboard. (more…)

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October 21, 2009 — Category: Knowledge Base

What is the passcode for an Apple wireless mouse?

Apple wireless mouse devices don’t usually require a passcode, but some software requires a passcode to enable the mouse. For example, if you are using your Apple wireless mouse with Boot Camp, the generic class driver in Windows may ask for a passcode. (more…)

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October 20, 2009 — Category: Knowledge Base

Apple Wireless Keyboard: About the Caps Lock LED

Learn about the power-saving feature of the Caps Lock LED on Apple Wireless Keyboards. (more…)

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October 20, 2009 — Category: Knowledge Base

Click the mouse button to re-establish a connection to your Apple Wireless Mouse

If your computer stops recognizing your Apple Wireless Mouse, simply click the mouse button. (more…)

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October 20, 2009 — Category: Knowledge Base

iMac (21.5-inch, Late 2009) or iMac (27-inch, Late 2009): Bluetooth not available with Windows

After installing Boot Camp on an iMac (21.5-inch, Late 2009) or iMac (27-inch, Late 2009), you may notice the Apple Wireless Keyboard (2009) and Apple Magic Mouse will work, but Bluetooth icons do not appear in Control Panel and Bluetooth does not appear in the Device Manager. (more…)

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October 20, 2009 — Category: Knowledge Base