Knowledge Base



No content shows up in iTunes after updating

After upgrading iTunes, if your music and videos do not show up in iTunes, follow these steps to bring back your missing content: (more…)

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October 26, 2009 — Category: Knowledge Base

iMac with built-in iSight camera: Positioning the display when using the built-in iSight

If you want to showcase your smiling face in the best way possible, here’s how to position your iMac with a built-in iSight camera for optimal video conferencing with iChat. (more…)

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October 26, 2009 — Category: Knowledge Base

iPhone not recognized in iTunes for Windows

Note: This article is for Windows users. If you are not using Windows, please refer to one of the following articles, depending on the product: Mac computer iPod touch iPod If you are experiencing a symptom where iPhone does not appear in the Source list in iTunes after you connect it to your Windows PC, refer to the troubleshooting suggestions below (more…)

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October 26, 2009 — Category: Knowledge Base

iTunes for Windows: How to turn off Compatibility Mode

In iTunes 6.0.2 and later, an error message may appear when you open iTunes: “iTunes requires Windows 2000 or later. Please make sure compatibility mode is disabled in the Compatibility tab of the properties for iTunes.exe.” (more…)

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October 26, 2009 — Category: Knowledge Base

Using MSCONFIG to troubleshoot conflicts in Windows XP

Using MSCONFIG to troubleshoot conflicts in Windows Vista and Windows 7 is discussed in this article. (more…)

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October 26, 2009 — Category: Knowledge Base

iTunes Store: Alert "-42023"

When using iTunes, you may experience the below alert (ending in “-42023″) when downloading purchases from the iTunes Store. (more…)

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October 26, 2009 — Category: Knowledge Base

About iTunes Store Allowance

The iTunes Store features a purchase option called “iTunes Allowance.” An iTunes Allowance allows you to send a monthly iTunes Store credit to a family member, friend, or colleague in an amount from $10 USD to $50 USD. (more…)

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October 26, 2009 — Category: Knowledge Base

Desktop computers: Troubleshooting wireless keyboard and mouse issues in Mac OS X v10.5

Some desktop computers with wireless keyboards or mice are shipped with the devices pre-paired and the batteries pre-installed. (more…)

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October 26, 2009 — Category: Knowledge Base

iMac (Late 2009): Installing or replacing memory

Learn how to install additional memory or replace the memory in your iMac (Late 2009) computer. (more…)

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October 26, 2009 — Category: Knowledge Base