Knowledge Base




Removing SIM card prior to iPhone repair

If you need to send your iPhone in for service, please remove your SIM card before sending it in for repair. (more…)

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December 31, 2009 — Category: Knowledge Base

Troubleshooting applications purchased from the App Store

Try the following troubleshooting steps on your iPhone or iPod touch in order to resolve an application’s issue.? ? (more…)

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December 31, 2009 — Category: Knowledge Base

iPhone or iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date

When drivers required by a PC’s USB interface are not installed correctly or are out of date, an iPhone or iPod connected to this computer may not be recognized properly. One or more of the following may occur: Device does not appear in iTunes Device?cannot be restored in iTunes An exclamation point appears next to the device’s entry in Device Manager iPod screen does not display “Do Not Disconnect” screen when connected to the computer?(does not apply to iPhone and iPod touch) iPod is not recognized as a disk in My Computer (does not apply to iPhone and iPod touch) Products affected iPhone, iPod touch, and iPod (all models) Microsoft Windows XP Microsoft Windows Vista Microsoft Windows 7 ? (more…)

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December 29, 2009 — Category: Knowledge Base

iDVD: Choosing Best Quality or Best Performance

iDVD can encode your project in one of two ways before it is burned to disc. You choose the one that meets your needs.? (more…)

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December 23, 2009 — Category: Knowledge Base

iDVD: Choosing Best Quality or Best Performance

iDVD can encode your project in one of two ways before it is burned to disc. You choose the one that meets your needs.? (more…)

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December 23, 2009 — Category: Knowledge Base

Final Cut Studio (2009): FAQ

Learn more about Final?Cut Studio (2009) with the following frequently asked questions. (more…)

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December 22, 2009 — Category: Knowledge Base

Aperture: Aperture 2.1.4 is required for Mac OS X v10.6 Snow Leopard

If you try to open Aperture 2.0 – 2.1.3 on a computer running Mac OS X v10.6, you will see this dialog: (more…)

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December 22, 2009 — Category: Knowledge Base

How to enable Entourage syncing to iPhone and iPod touch

Microsoft Entourage 2004 and Microsoft Entourage 2008 are Mac applications with which you can sync contacts and calendars with iPhone and iPod touch.? (more…)

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December 22, 2009 — Category: Knowledge Base

iPhone and iPod touch: Using a POP account with multiple devices

When using a POP email account with multiple devices, email messages may only appear on the first device that receives them. This occurs when an email client is configured to automatically remove email from the server once an email client has received it. You can configure your email client (or clients) either to keep a copy of the email on the server, remove it after a certain number of days have passed, or keep it until you move it from your Inbox. (more…)

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December 22, 2009 — Category: Knowledge Base