Knowledge Base



Mac OS X: Activity Monitor shows one CPU Usage graph on systems with more than four cores

In Activity Monitor, the CPU Usage and history show a separate graph for each core if the Mac has four processor cores or less, but a single graph if there are more than four cores. (more…)

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May 28, 2010 — Category: Knowledge Base

iMovie ‘09: Not all video file formats import into iMovie

Some video files will either not import into iMovie ’09 via File > Import > Movies, or have playback issues after you import them if the video is encoded in an incompatible format. (more…)

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May 28, 2010 — Category: Knowledge Base

iMovie ‘09: iMovie may not load or recognize iPhoto Videos

If you are using Mac OS X v10.6 Snow Leopard, iMovie ‘09 may not recognize iPhoto Videos in the iMovie Event Library. This can occur because some older video file formats need to have QuickTime Player 7 installed in order to play. (more…)

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May 28, 2010 — Category: Knowledge Base

MobileMe: Issues sending messages in Mail or other email applications

The following alert message may appear when sending a message from your me.com or mac.com account in Mac OS X Mail: “This message could not be delivered and will remain in your Outbox until it can be delivered. The reason for the failure is: An error occurred while delivering this message via the smtp server: [your-configured-server].” A similar message may appear in other email applications not made by Apple when trying to send a message via your me.com or mac.com account. (more…)

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May 28, 2010 — Category: Knowledge Base

Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear

If the drive letter after iPod is mapped to is a network drive or is a drive letter typically used by a hard drive, both Windows Explorer and iTunes may exhibit strange behavior in relation to the iPod. One or more of the following occurs: iPod does not show up in iTunes or as disk in Windows Explorer (more…)

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May 27, 2010 — Category: Knowledge Base

iPhone: Understanding the call-forwarding icon

iPhone Software 3.0 allows you to see if Call Forwarding is enabled by displaying ?in the status bar: In rare instances, this icon may not appear after turning your iPhone off and on, even though Call Forwarding is still enabled. (more…)

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May 27, 2010 — Category: Knowledge Base

About the security content of iPhone OS 3.0.1

This document describes the security content of iPhone OS 3.0.1. For the protection of our customers, Apple does not disclose, discuss, or confirm security issues until a full investigation has occurred and any necessary patches or releases are available. (more…)

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May 26, 2010 — Category: Knowledge Base

Mac OS X Server v10.6: Server Group Mailing Lists are Wiki-Based Mailing Lists

Server Group Mailing Lists are Wiki-Based Mailing Lists in Mac OS X Server v10.6 and later. (more…)

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May 26, 2010 — Category: Knowledge Base

iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod

When you try to access or download something from the iTunes Store, the iTunes Store may not load completely or may give a message explaining any issue. (more…)

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May 25, 2010 — Category: Knowledge Base

I get "error 8008" when I download a purchased video in iTunes

You may receive “error 8008″ when downloading some videos you’ve purchased from the iTunes Store. ?This dialog may appear if your purchase has been damaged during the “Processing” step of the download. (more…)

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May 25, 2010 — Category: Knowledge Base