Knowledge Base



iMovie ‘09: Importing AVCHD clips from some multi-format camcorders may require additional steps

Some camcorders that record multiple formats require extra steps to import both formats into iMovie ’09. If you have recorded both AVCHD and MP4 (or iFrame) formats with certain camcorders, iMovie will only recognize the MP4/iFrame video clips in its ‘Import’ window. (more…)

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August 30, 2010 — Category: Knowledge Base

Mac Pro (Mid 2010): Migration does not complete

In some situations, your migration may not seem to complete or may stop running and report a Network Connection message. (more…)

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August 26, 2010 — Category: Knowledge Base

Mac Pro (Mid 2010), Mac Pro (Early 2009): Issues with three displays and multiple DVI, HDMI connections

If you have three displays connected to each graphics card in one of the following configurations: a Mac Pro (Mid 2010) that has either the ATI Radeon HD 5770 or ATI Radeon HD 5870 graphics upgrade kit or two ATI Radeon HD 5770 graphics cards or a Mac Pro (Early 2009) that has a ATI Radeon HD 5870 graphics card ? … one of the following issues may occur: When using a DVI connection, a Mini DisplayPort, and an HDMI connection, the display connected via DVI may turn black. When using a DVI connection and two HDMI displays, the display connected via DVI may turn black. (more…)

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August 26, 2010 — Category: Knowledge Base

MacBook Pro (15-inch, Mid 2010), MacBook Pro (17-inch, Mid 2010): Stops responding

You may notice a rare issue that can cause the MacBook Pro (15-inch, Mid 2010) or MacBook Pro (17-inch, Mid 2010) to stops responding during startup or operation. ? (more…)

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August 26, 2010 — Category: Knowledge Base

iWork: About the iWork 9.0.4 update

iWork Update 4 is recommended for iWork 9.0, 9.0.1, 9.0.2, and 9.0.3. It addresses issues in Keynote, Pages, and Numbers, and adds export compatibility to Pages for the standard ePub file format (for use with iBooks). (more…)

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August 26, 2010 — Category: Knowledge Base

Creating ePub files with Pages

ePub is an open ebook standard produced by the?International Digital Publishing Forum. Pages ’09 lets you export your documents in ePub format for reading with?iBooks?on iPhone, iPad, or iPod touch. iBooks supports both ePub and PDF file formats, and you can export both from Pages. (more…)

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August 26, 2010 — Category: Knowledge Base

Tips on sharing photos from Aperture with iLife and iWork

Since version 1.5, Aperture offers full-size previews of images that can be used with iLife ‘06 and iWork ‘06 or later. Here are some tips on getting the most out of this feature. (more…)

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August 26, 2010 — Category: Knowledge Base

MobileMe: Supported system requirements

This article explains the supported system requirements for the best experience with MobileMe, as well as the minimum system requirements for using MobileMe. (more…)

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August 26, 2010 — Category: Knowledge Base

Xsan: Some features are not supported with StorNext volumes

Some Xsan features are not supported when accessing a SAN?volume running on Quantum StorNext metadata controllers. (more…)

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August 25, 2010 — Category: Knowledge Base

Xsan: Troubleshooting "Disk Stripe Group DOWN for this client" errors

An Xsan metadata controller’s system log may show repeating messages similar to the following: Aug 25 08:37:12 mdc1 fsm[123]: Xsan FSS ‘MyVolume[0]‘: [Node 42] Disk Stripe Group 1 is DOWN for this client. # disks 2 unitmap[1] 0xfffff partaccess 0×1 Xsan Admin may report that there are no visible LUNs for an Xsan client. Attempting to mount a volume in Xsan Admin may not work, and this alert may appear: “Not all data LUNs of the volume are visible to this computer. (more…)

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August 25, 2010 — Category: Knowledge Base