Knowledge Base




Soundtrack Pro 3: Troubleshooting Basics

If Soundtrack Pro 3 isn’t starting up properly or performing normally, try these basic troubleshooting steps to remedy the situation. Please note that these steps aren’t exhaustive and are not intended to cover any specific issue. (more…)

December 23, 2010 — Category: Knowledge Base

Mac Pro (Mid 2010): Black screen after installing ATI Radeon HD 5870

You may notice the display connected to your Mac Pro (Mid 2010) is black after startup after you install a ATI?Radeon HD?5870 graphics card. This issue can happen even if the computer is operating normally and the display is connected properly (using one video adaptor). Your Mac Pro (Mid 2010) may respond normally when you access it through a local network from another computer. (more…)

December 21, 2010 — Category: Knowledge Base

GarageBand, iTunes: GarageBand audio not audible in movie shared to iTunes.

If you send a movie to iTunes via the Share menu in GarageBand using the Full Quality video setting, the audio you added in GarageBand may not play in iTunes. You may hear the movie’s original audio track instead. (more…)

December 20, 2010 — Category: Knowledge Base

Apple Help menu: Displays a blank page or JavaScript disabled message

In some cases, when accessing the Help menu within an Apple application or on the web, the Help Viewer or web browser displays a blank page or a message stating that JavaScript is disabled. (more…)

December 20, 2010 — Category: Knowledge Base

iAd Producer: Release Notes

iAd Producer makes it easy ?for you to design and assemble rich interactive iAd content without any programming. (more…)

December 20, 2010 — Category: Knowledge Base

iAd Producer: Help pages do not open when using Safari 5.0.2

If you’re using Safari 5.0.2, clicking a link in the table of contents to a section within a chapter has no visible effect (unless the link is in a different chapter than the one currently displayed). (more…)

December 20, 2010 — Category: Knowledge Base

iAd Producer: Video in landscape orientation displays incorrectly

Video in landscape orientation displays in portrait orientation. (more…)

December 20, 2010 — Category: Knowledge Base

iAd Producer: Updating unsuccessful for plug-in with 2x assets

Image assets within a plug-in are rendered at 50% resolution. (more…)

December 20, 2010 — Category: Knowledge Base

iAd Producer: Unable to find music/album from iTunes Store outside of US

After adding the iTunes music ID number in the inspector, you may see the alert “There are no items listed in the store with the ID…” (more…)

December 20, 2010 — Category: Knowledge Base

iAd Producer: Using fonts with the same font ID results in a "collision" alert

Using multiple fonts with the same face/weight name or ID results in a “collision” alert. (more…)

December 20, 2010 — Category: Knowledge Base