Knowledge Base




Mac OS X v10.6.7: iTunes becomes unresponsive on MacBook Air (13-inch, Late 2010)

You may notice that after installing the Mac OS X v10.6.7 update on your MacBook Air (13-inch, Late 2010), when you open iTunes your computer may become unresponsive. (more…)

March 31, 2011 — Category: Knowledge Base

Rising Costs of Data Loss

One of the challenges that businesses regularly face is how to balance the known costs of network, application and data protection against the unknown costs of a data breach or series of breaches.  Often, business owners or IT staff are left to guess or worse, fail to acknowledge the costs and consequences of a significant breach of information. Thanks to the Ponemon Institute , new research data is available to help provide guidance on the costs of a data breach.  Some key facts from their research shows: 7% – the increase of data breach costs in 2010 $214 – the average cost per individual record compromised $7.2 million – the average organizational cost of a data breach Additionally, this research shows that malicious acts were the root cause of 31 percent of the data breaches studied, which is significantly up over the last two years.  But, the leading cause of data breaches is negligence – a whopping 41 percent of breaches are due to negligence in protecting and safeguarding sensitive data. What can a business glean from this?  Take this recent example from the University of South Carolina where 31,000 individual’s private information, including social security numbers, was exposed online.  When applying the $214 cost per record, a quick calculation shows that the University is facing a potential cost of $6.6 million (more…)

March 29, 2011 — Category: Security Alerts

GarageBand ‘11: Unable to create electric guitar tracks

You may not be able to make an electric guitar track after updating to GarageBand ‘11. This can occur if you chose a custom install option when installing a previous version of GarageBand and then relocated the instruments and loops. (more…)

March 29, 2011 — Category: Knowledge Base

MacBook Pro (Early 2011): Spotlight indexing makes the fans run

Sometimes you may notice your computer’s fans may run on high after you perform a data migration from another computer and Spotlight begins to index your hard drive. (more…)

March 28, 2011 — Category: Knowledge Base

Apple TV: How to change the name of your computer as shown on Apple TV

Use these steps to change the name of your iTunes library as it appears under Computers on the main menu of Apple TV (2nd generation), or as a source for syncing or streaming data on your Apple TV (1st generation). (more…)

March 25, 2011 — Category: Knowledge Base

Apple TV: Apple Remote unexpectedly controls a Mac

When using Apple TV with the Apple Remote, a Mac that is nearby may be unexpectedly controlled as well. (more…)

March 25, 2011 — Category: Knowledge Base

How to verify or erase a Time Capsule disk

Learn how to verify or erase a Time Capsule disk. (more…)

March 25, 2011 — Category: Knowledge Base

iPod: Does not appear in Windows or iTunes and Device Manager is empty

After installing a Service Pack update on Windows XP, your iPod may not appear in iTunes or as a disk drive. If your Device Manager is also empty, these steps may resolve your issue. (more…)

March 24, 2011 — Category: Knowledge Base