Knowledge Base




iLife: Troubleshooting Basics

If one of your iLife applications (iPhoto, iMovie, GarageBand, iDVD, or iWeb) isn’t performing normally, try these basic troubleshooting steps to resolve the situation. Please note that these steps aren’t exhaustive and are not intended to cover any specific issue. (more…)

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March 9, 2010 — Category: Knowledge Base

iPod Hi-Fi: Frequently Asked Questions (FAQ)

Learn the answers to some of the frequently asked questions (FAQ) regarding iPod Hi-Fi. (more…)

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March 9, 2010 — Category: Knowledge Base

iPhone: Locating the serial number, IMEI, and ICCID number

If you need to find your iPhone serial number, International Mobile Equipment Identity (IMEI) number, identifier, or ICCID number this article shows you several different ways you can locate it. (more…)

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March 8, 2010 — Category: Knowledge Base

iPhone: Improve backup and restore times by reducing iPhone Camera Roll

Pictures and screenshots taken with the iPhone are stored on the Camera Roll. When you sync or perform a restore, iTunes creates a backup the contents of your iPhone, including the Camera Roll. The more pictures or other multimedia files that are on the Camera Roll, the longer a backup or restore will take (more…)

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March 8, 2010 — Category: Knowledge Base

Mac OS X Server v10.5: SMTP Relay is enabled for local subnet by default

When you set up the Mail service on a new installation of Mac OS X Server v10.5, SMTP is restricted by default to the local subnet. Machines on this subnet can relay through your mail service without authenticating (more…)

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March 8, 2010 — Category: Knowledge Base

Mac OS X v10.6: Issues after restoring a Mac from a Time Machine backup made with a different Mac ("Restore System From Backup…")

If you use “Restore System From Backup…” to?restore a Time Machine?backup?to a different Mac than the original Mac used for the backup, issues such as these may occur: Graphic anomalies may appear during startup, or may follow the mouse pointer AirPort or Bluetooth may not be available The Mouse System Preference pane may not display the Magic Mouse or its features Brief graphic distortion may appear when shutting down an iMac Other startup issues (more…)

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March 8, 2010 — Category: Knowledge Base

Mac OS X v10.6: Sleep delayed if print job is in progress or printer isn’t available

Your Mac might not immediately sleep after you attempt to put it to sleep.? Or, if you have configured your Mac to sleep when idle for a period of time, it may not go to sleep automatically. (more…)

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March 5, 2010 — Category: Knowledge Base

VoiceOver Kit for iPod

Enabling VoiceOver for iPod allows you to hear the names of songs, artists, and playlists spoken when listening to content on your iPod. If you have the Apple Earphones with Remote and Mic or the In-Ear Headphones with Remote and Mic, you can also use VoiceOver to navigate playlists. To learn how to install and set up VoiceOver Kit for compatible iPods, please see: iPod shuffle:?Enabling and updating VoiceOver iPod nano: Enabling and updating VoiceOver (more…)

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March 5, 2010 — Category: Knowledge Base

How to tell if your Intel-based Mac has a 32-bit or 64-bit processor

Learn how to find out if you have a 32-bit or 64-bit Intel-based Mac. (more…)

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March 4, 2010 — Category: Knowledge Base

MobileMe: System Status says members may have trouble with automatic syncing, new mail notifications, and Find My iPhone

During a scheduled maintenance or unexpected, temporary service interruption,?the System Status indicator on the MobileMe Support website and in MobileMe Account may state: “MobileMe members may be/are unable to use Find My iPhone, receive automatic new mail notifications (display count on the Mail icon, sound and/or vibration alerts) on their iPhone or iPod touch, or automatically sync changes to contacts, calendars, and bookmarks between their desktop applications and iPhone or iPod touch.” (more…)

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March 4, 2010 — Category: Knowledge Base